Open to opportunities

Clipa Diana

@clipadiana

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Multifaceted professional with expertise in finance and IT support.

Romania

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What I'm looking for

I seek a dynamic role that fosters growth, encourages innovation, and values teamwork.

I am a multifaceted professional with ten years of experience across customer service, finance, and IT support roles. My adaptability and quick learning curve have allowed me to develop strong technical skills in SAP and various client systems, enhancing operational efficiency and resolving queries effectively.

In my recent role as a Service Delivery Ops Senior Analyst, I led teams to achieve service targets while maintaining strong client relationships. My experience in Purchase to Pay and Record to Report has provided me with a solid financial foundation, where I excelled in processing Accounts Payable, Invoice Verification, and Financial Reporting. I am dedicated to fostering a positive work environment and mentoring team members to achieve their career goals.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery Ops Senior Analyst

Current

Accenture Services SRL

Sep 2023 - Present (1 year 9 months)

Led teams to achieve service levels exceeding targets and client expectations. Implemented project-specific tracking and performed time and motion studies. Developed and maintained effective working relationships with multiple clients.

SAP Financial Reporting Accounts Payable Team Leadership Client Relationship Management Process Improvement Data Analysis Microsoft Excel Quality Control

Procure to Pay Analyst & Team Coordinator

Accenture Services SRL

Jun 2020 - Sep 2023 (3 years 3 months)

Handled client interactions and facilitated client calls and presentations. Acted as a trainer and knowledge transfer coordinator for new joiners. Prepared monthly analyses and reports for business transformation.

Training Reporting Business Transformation Innovation IT Support Business Continuity

Procure to Pay Associate

Accenture Services SRL

Dec 2017 - Jun 2022 (4 years 6 months)

Processed and recorded supplier invoices in SAP. Performed invoice verification against formal, legal, and contractual criteria. Managed supplier interactions and late payment reminders.

SAP Invoice Management Accounts Payable Open Item Management Technical Tools Data Entry Problem Solving

Customer Service Advisor

Capgemini Services Romania

Sep 2014 - Dec 2017 (3 years 3 months)

Diagnosed and resolved technical hardware and software issues. Researched questions using available information resources. Provided support and training for first-line analysts.

Customer Service Technical Support Troubleshooting Training Team Management Reporting Communication

Education

Degrees, certifications, and relevant coursework

Alexandru Ioan Cuza University

Bachelor's Degree, Translation & Interpretation (English and German)

Grade: 9.5/10

Completed a graduation thesis on the aspects of term formation processes in neurology, achieving a final grade of 9.5/10. This demonstrated a strong understanding of specialized vocabulary in a complex medical field.