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CD@clipadiana
Multifaceted professional with expertise in finance and IT support.
RomaniaI am a multifaceted professional with ten years of experience across customer service, finance, and IT support roles. My adaptability and quick learning curve have allowed me to develop strong technical skills in SAP and various client systems, enhancing operational efficiency and resolving queries effectively.
In my recent role as a Service Delivery Ops Senior Analyst, I led teams to achieve service targets while maintaining strong client relationships. My experience in Purchase to Pay and Record to Report has provided me with a solid financial foundation, where I excelled in processing Accounts Payable, Invoice Verification, and Financial Reporting. I am dedicated to fostering a positive work environment and mentoring team members to achieve their career goals.
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Work history, roles, and key accomplishments
Accenture Services SRL
Sep 2023 - Present (2 years 2 months)
Led teams to achieve service levels exceeding targets and client expectations. Implemented project-specific tracking and performed time and motion studies. Developed and maintained effective working relationships with multiple clients.
Accenture Services SRL
Jun 2020 - Sep 2023 (3 years 3 months)
Handled client interactions and facilitated client calls and presentations. Acted as a trainer and knowledge transfer coordinator for new joiners. Prepared monthly analyses and reports for business transformation.
Accenture Services SRL
Dec 2017 - Jun 2022 (4 years 6 months)
Processed and recorded supplier invoices in SAP. Performed invoice verification against formal, legal, and contractual criteria. Managed supplier interactions and late payment reminders.
Capgemini Services Romania
Sep 2014 - Dec 2017 (3 years 3 months)
Diagnosed and resolved technical hardware and software issues. Researched questions using available information resources. Provided support and training for first-line analysts.
Degrees, certifications, and relevant coursework
AUBachelor's Degree, Translation & Interpretation (English and German)
Grade: 9.5/10
Completed a graduation thesis on the aspects of term formation processes in neurology, achieving a final grade of 9.5/10. This demonstrated a strong understanding of specialized vocabulary in a complex medical field.
Diploma, Philology English and German
Grade: 9.47/10
Software and tools used professionally
RomaniaYou can contact Clipa and 90k+ other talented remote workers on Himalayas.
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