Clipa Diana
@clipadiana
Multifaceted professional with expertise in finance and IT support.
What I'm looking for
I am a multifaceted professional with ten years of experience across customer service, finance, and IT support roles. My adaptability and quick learning curve have allowed me to develop strong technical skills in SAP and various client systems, enhancing operational efficiency and resolving queries effectively.
In my recent role as a Service Delivery Ops Senior Analyst, I led teams to achieve service targets while maintaining strong client relationships. My experience in Purchase to Pay and Record to Report has provided me with a solid financial foundation, where I excelled in processing Accounts Payable, Invoice Verification, and Financial Reporting. I am dedicated to fostering a positive work environment and mentoring team members to achieve their career goals.
Experience
Work history, roles, and key accomplishments
Service Delivery Ops Senior Analyst
Accenture Services SRL
Sep 2023 - Present (1 year 9 months)
Led teams to achieve service levels exceeding targets and client expectations. Implemented project-specific tracking and performed time and motion studies. Developed and maintained effective working relationships with multiple clients.
Procure to Pay Analyst & Team Coordinator
Accenture Services SRL
Jun 2020 - Sep 2023 (3 years 3 months)
Handled client interactions and facilitated client calls and presentations. Acted as a trainer and knowledge transfer coordinator for new joiners. Prepared monthly analyses and reports for business transformation.
Procure to Pay Associate
Accenture Services SRL
Dec 2017 - Jun 2022 (4 years 6 months)
Processed and recorded supplier invoices in SAP. Performed invoice verification against formal, legal, and contractual criteria. Managed supplier interactions and late payment reminders.
Customer Service Advisor
Capgemini Services Romania
Sep 2014 - Dec 2017 (3 years 3 months)
Diagnosed and resolved technical hardware and software issues. Researched questions using available information resources. Provided support and training for first-line analysts.
Education
Degrees, certifications, and relevant coursework
Alexandru Ioan Cuza University
Bachelor's Degree, Translation & Interpretation (English and German)
Grade: 9.5/10
Completed a graduation thesis on the aspects of term formation processes in neurology, achieving a final grade of 9.5/10. This demonstrated a strong understanding of specialized vocabulary in a complex medical field.
National College Mihai Eminescu Iasi
Diploma, Philology English and German
Grade: 9.47/10
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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