Diogo Pereira

Lead multi-market service migrations and operational transition roadmaps for 3 international markets, executing structured knowledge transfer and onboarding frameworks with zero operational downtime. Direct a team of 10 analysts in a Shared Services HUB, ensuring 100% KPI/SLA compliance during post-migration hypercare stabilization.

Spearheaded a $1.2M financial reconciliation process transformation project, analyzing current-state process flows, eliminating non-value-added activities, and clearing 98% of backlog volumes. Executed fit-gap assessments and process walkthroughs across SAP environments, identifying root causes for discrepancies and proposing automated harmonization solutions.

Managed end-to-end Source-to-Pay (S2P) operational workflows, collaborating with global cross-functional teams to streamline procurement and finance processes. Identified process variations across international markets and drove standardization towards single, harmonious process flows.

Performed internal process quality audits, root-cause investigations, and knowledge gap analyses to ensure documentation quality and operational compliance.

Conducted detailed account reconciliations, variance analysis, and portfolio data validation.

Delivered customer-centric support across channels, exceeding performance SLAs.

Certified Lean Six Sigma Green Belt from Genpact, completed between September 2024 and March 2025.

Introduction to Architecture course at FAU UNT, Argentina, from 2013 to 2014.

Front Line Management (FLM) Leadership Certification from Genpact.

Military service with the Portuguese Marine Corps, from 2008 to 2013.