Open to opportunities

Andreea Muntean

@andreeamuntean

Message

I improve service quality through coaching, audits, reporting, and training.

Romania

Message

What I'm looking for

I'm looking for a role where I can continue improving service quality, coach and train colleagues, collaborate across teams, and develop professionally.

At Majorel România, I monitor service quality, evaluate agent performance, prepare operational reports, and deliver technical training. My coaching has supported internal promotions for 25% of coached employees while maintaining team quality targets over three years.

I've also supported customers, suppliers, and internal teams at Arvato Bertelsmann, Accenture, SCC Services Romania, and Genpact through ticketing, escalations, audits, accounts payable processes, and new-hire training.

Experience

Work history, roles, and key accomplishments

Current

Quality Specialist L2

Current

Majorel România

Oct 2020 - Present (5 years 11 months)

Monitored and evaluated service quality and agent performance, prepared operational reports, and delivered technical training. Provided structured feedback and coaching, managed escalations, and collaborated across departments to improve team results.

Salesforce Skills Training Quality Team Management Coaching audit procedures

Customer Service Representative

Arvato Bertelsmann

Feb 2018 - Sep 2020 (2 years 7 months)

Assisted customers with issues, created tickets, and followed up to ensure resolution. Supported new hires through shadowing and nesting, conducted audit calls, and provided feedback sessions.

Wind Customer Gene MICR

Senior Accounts Payable Analyst

Accenture

Jun 2016 - Feb 2018 (1 year 8 months)

Resolved debit balances, refunds, and DD reports, assisted suppliers and clients via phone or email, and assigned tickets to appropriate departments. Trained new joiners and participated in weekly calls.

Outlook SAP Oracle Ariba Excel WQM Microsoft Office Microsoft Word