Chitra Moyo

As a dedicated and results-driven customer support professional, I leverage my technical expertise and analytical skills to deliver exceptional customer experiences. With over 3 years of experience in managing customer feedback, analyzing data, and providing technical support, I excel in multitasking, time management, and troubleshooting. My strong verbal and written communication skills in English enable me to effectively collaborate with cross-functional teams and stakeholders.

In my previous roles, I have developed and implemented customer satisfaction surveys, analyzed customer feedback, and created detailed reports to communicate findings to stakeholders. I have also presented customer satisfaction metrics in internal service review meetings and collaborated with IT service management teams to develop action plans based on customer feedback.

I am passionate about continually improving service delivery and providing exceptional customer service via phone, email, and live chat channels. I am confident in my ability to make a positive impact in any organization and contribute to the continual service improvement process.