Open to opportunities

hugo lopez

@hugolopez

Message

I’m a people-focused HR and business operations advisor who improves processes and customer outcomes.

United States

Message

What I'm looking for

I’m looking for a people-operations role where I can deliver Tier 2 HR advisory, strengthen employee/customer experiences, and drive process improvement with clear communication, compliance focus, and trusted data integrity in fast-paced environments.

I’m a people-focused HR, business operations, and customer experience professional with 10+ years of experience across global HR advisory, team leadership, high-volume case work, and process improvement. I’m known for practical judgment, clear communication, and maintaining data integrity in HR/CRM systems while supporting consistent, compliant decision-making.

At the United Nations, I provide Tier 2, client-facing HR advisory support to global teams, covering recruitment, onboarding/offboarding, performance management, benefits, and mobility-related cases. I maintain accurate HR data, case records, approvals, and transaction history in TRM, the Policy Portal, Knowledge Gateway, and ODS—then draft guidance and training materials that help managers and employees navigate next steps with clarity.

Previously, as a Claims Adjuster Generalist at Progressive, I managed 50–70 active auto claims and improved claim processing time by approximately 20% through disciplined prioritization and streamlined documentation. Earlier, as a Retail Manager at T-Mobile, I led multiple high-volume locations, coached teams through performance workflows, strengthened KPI-driven operations, and maintained a 100% compliance record for corporate inspections.

Experience

Work history, roles, and key accomplishments

Current

Human Resources Advisor (Tier 2)

Current

United Nations

Jan 2024 - Present (2 years 6 months)

Provided Tier 2, client-facing HR advisory support for global clients, applying staff regulations and policy guidance to complex employee matters. Maintained accurate HR data and case records and supported onboarding/offboarding, performance, benefits, and personnel actions across multiple HR systems.

HR Advisory Employee Support Recruiting Support Onboarding And Offboarding Performance Management Talent Management HRIS ATS TRM Case Management Knowledge Gateway Drafting HR Correspondence KPI Reporting Excel Power BI SharePoint AI Tools

Governing Council Board Member

CUNY School of Professional Studies

Jul 2025 - Jun 2026 (11 months)

Reviewed, recommended, and voted on academic and administrative initiatives to support university operations and student success. Participated in governance-related decision-making aligned to administrative and governance priorities.

Board Governance Academic Initiatives Review Student Success

Claims Adjuster Generalist

Progressive

May 2022 - Nov 2022 (6 months)

Managed a high-volume auto claims caseload by applying policy coverage, liability, and state regulatory requirements. Documented case activity in Guidewire/CRM systems and coordinated with multiple stakeholders to resolve time-critical matters while improving claim processing efficiency.

Claims Adjusting Auto Insurance Claims Policy Coverage Regulatory Requirements Case Documentation CRM Systems Stakeholder Management Process Improvement Prioritization

Retail Manager

T-Mobile

Feb 2016 - Mar 2021 (5 years 1 month)

Led daily operations for multiple high-volume retail locations, managing assistant managers and sales associates to drive customer experience and operational accuracy. Owned people-management and performance workflows, supported employee relations in a unionized environment, and monitored KPIs through POS/back-office reporting while maintaining compliance for corporate inspections.

Retail Operations People Management Onboarding And Offboarding Coaching Scheduling Performance Reviews POS Reporting Back Office KPI Reporting Trend Analysis Compliance Audits Sales Performance Management B2B Sales Support Customer Segmentation Needs Assessment

Community Educator

Educational Alliance

Sep 2013 - Jun 2015 (1 year 9 months)

Coordinated program events and academic activities, including supplies procurement, scheduling, and stakeholder communications across educators, volunteers, students, and external partners. Served as a certified examiner for standardized testing and supported development of Art and STEM lesson plans for grades 3–6 with an emphasis on protocol compliance and documentation.

Program Coordination Event Coordination Procurement Scheduling Records Management & Compliance Documentation And Reporting Lesson planning