kohinoor khan
@kohinoorkhan
Customer support professional with 10+ years delivering exceptional service.
IndiaWhat I'm looking for
I am a customer support specialist with over a decade of experience delivering exceptional customer experiences across global travel and marketplace platforms. I have managed account verification, documentation review, high-risk account assessments, payment processes, and content moderation while consistently safeguarding confidential information and complying with regulatory requirements.
I excel at de-escalation, complex issue resolution, and multitasking in fast-paced environments, and I have been recognized for performance by international clients. I seek to bring my strong communication, risk-assessment, and quality-assurance expertise to a team focused on customer satisfaction and operational excellence.
Experience
Work history, roles, and key accomplishments
HOHandled in-out payment processes and time-zone aligned customer calls and queries, ensuring policy compliance and timely clarification of commitments.
B2B Support Executive
Southall Travel
Oct 2015 - Jun 2017 (1 year 8 months)
Handled B2B queries via calls, chat and email, provided product and service information, and coordinated communications between customers and clients.
Customer Support Specialist
EXL
Oct 2010 - Sep 2015 (4 years 11 months)
Reviewed banned customer accounts, communicated restrictions and policy reasons, re-evaluated violations on appeal, and managed ticket handling for travel and payment issues; received performance recognition from UK clients.
Sr. Customer Support Representative
Fareportal
Jun 2009 - Oct 2010 (1 year 4 months)
Reviewed user-generated content for policy compliance, investigated reports of inappropriate content, and enforced community standards to maintain platform safety.
YASr. Customer Support Representative
Yatra.com
Mar 2008 - Jun 2009 (1 year 3 months)
Diligently safeguarded account security and handled CDD processes, collected official IDs for identity verification, and resolved complex customer issues to improve satisfaction.
Senior Customer Support Representative
Kohenoor
Delivered exceptional customer experiences over 10+ years by handling inquiries, conducting documentation review and account verification, and safeguarding confidential customer information through CDD processes.
Education
Degrees, certifications, and relevant coursework
IGIMT Ghaziabad
Master of Business Administration, Human Resources and Operations
Completed an MBA with focus on HR and operations, covering human resources and operational management topics.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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