AKASH User

I’m a Customer Support professional with 2 years 9 months of experience delivering high-volume support for US and Canada clients at Teleperformance. In my current role as Operations Customer Expert (Uber Support), I focus on fast, accurate resolutions and a customer-first approach that keeps service quality consistently high.

I maintain 95%+ CSAT across voice and live chat, while exceeding team benchmarks and client expectations. Each day, I handle 150+ live chats and messaging and 80+ outbound calling sessions daily, staying aligned with SLA and KPI targets without compromising on the details that matter.

I deliver end-to-end customer lifecycle support, including onboarding assistance, issue resolution, ticket management, and follow-ups. I use Salesforce CRM to log, track, and manage customer cases with accurate documentation and full data integrity, and I collaborate with cross-functional teams via Slack and Jira to escalate and resolve technical issues within defined SLA timelines—taking full ownership from start to finish to reduce churn risk and restore customer trust.

I also improve the process by identifying recurring customer pain points and sharing actionable insights with supervisors to drive efficiency. I draft professional client-facing emails via Google Workspace with clarity, tone, and brand consistency, and I’ve been recognized as “Top Performer of the Month” for March & April 2024 (Uber Client), awarded by the client and Global Director for outstanding CSAT, productivity, and service quality.