Vaishnavi Sakshi

I am a results-driven customer support professional with over 4 years of experience in SaaS support, technical troubleshooting, and customer service across diverse industries. My expertise lies in managing high-volume inquiries, optimizing workflows, and ensuring customer satisfaction. I am proficient in using tools like Zendesk and Zapier, which have enabled me to streamline processes and enhance the customer experience.

Throughout my career, I have successfully managed customer inquiries via email, chat, and calls, achieving a first-response resolution rate of over 90%. My role as a Senior Customer Service Representative at Concentrix allowed me to create and optimize Zendesk macros and automation workflows, reducing response times significantly. I thrive in remote work environments and have collaborated with global teams to deliver exceptional service and support.