I am a seasoned customer service representative with 6 years of experience in remote call center environments. I am proficient in managing both inbound and outbound calls and adept at working from home. My goal is to leverage my expertise in customer issue resolution and efficient communication for a Customer Service Representative role.
During my time at the United States Post Office as a CCA (Mail Carrier), I ensured accurate and efficient delivery of mail and packages, maintaining high standards of reliability across diverse routes. I strictly adhered to all postal service guidelines and operational procedures to ensure compliance. I also streamlined the sorting process for incoming mail and parcels, contributing to overall operational efficiency.
As an Amgen Call Center Representative, I provided efficient and effective customer service by promptly addressing inquiries and resolving concerns, ensuring a high level of satisfaction. I facilitated customer use of the corporate website by guiding them through information retrieval processes and conducted thorough needs assessments through strategic questioning. I accurately recorded data into company databases.
During my time at Czar Marketing Group as a Call Center Representative, I delivered exceptional customer service by efficiently handling incoming calls with a strong focus on professionalism and in-depth product knowledge. I maintained accurate customer records by updating account information, addresses, and contact details in the call management system. I addressed and resolved customer issues effectively, ensuring high-quality service and adherence to performance standards.
