FERNANDO RODRIGUEZ
@fernandorodriguez
Highly motivated professional with expertise in customer service.
United StatesWhat I'm looking for
I am a highly motivated and results-oriented professional with proven experience in remote work environments. My background includes delivering exceptional customer service and consistently exceeding expectations. I possess strong communication, problem-solving, and time-management skills, which I leverage to provide outstanding customer experiences.
Throughout my career, I have demonstrated adaptability and resourcefulness, thriving in remote settings while maintaining high levels of productivity and collaboration. My recent role as a Benefits Verification Representative at Capgemini involved acting as a liaison between pharmacies, patients, and insurance companies, ensuring accurate processing of insurance coverage for medications. I am eager to contribute my expertise and dedication to a challenging and rewarding role.
Experience
Work history, roles, and key accomplishments
Benefits Verification Representative
Capgemini
Aug 2024 - Feb 2025 (6 months)
Contacted insurance providers to verify patient insurance coverage and performed benefit investigations. Obtained prior authorizations for prescriptions and ensured accurate processing of insurance carriers, acting as a liaison between the pharmacy, patients, and insurance companies.
Content Moderator
Teleperformance
Dec 2019 - Oct 2023 (3 years 10 months)
Moderated uploaded online content by upholding regulations and policies for users, managing overall activities within social platforms and the online community. Screened for inappropriate or harmful posts within a social platform and kept up to date with constantly changing policies.
Customer Service Representative
HGS
Apr 2017 - Dec 2019 (2 years 8 months)
Consulted with customers to determine best methods to resolve service and billing issues, cultivating impactful relationships and driving business development by delivering product knowledge. Reviewed account and service histories to identify trends and issues, and accurately input orders into electronic systems.
Team Leader
Subway
Jan 2016 - Apr 2017 (1 year 3 months)
Ensured all staff wore gloves in the food prep area and interacted with customers, making certain food was rotated according to schedule and tracking food waste. Made shift bank deposits and ensured cleaning checklists were followed and accomplished.
Education
Degrees, certifications, and relevant coursework
El Dorado High School
High school or equivalent, General Studies
Completed high school education, gaining foundational knowledge and skills. Focused on general studies to prepare for future endeavors.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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