BBBrandon Bates
@brandonbates1
Dedicated customer service representative with a strong work ethic.
United StatesWhat I'm looking for
I am a disciplined and loyal individual with a strong background in customer service, honed through my experiences in various roles. My journey began at 24-7 Intouch, where I have been a customer service representative since April 2017, consistently delivering exceptional service and support to clients. My military background instilled in me a sense of responsibility and commitment, which I bring to every assignment.
Throughout my career, I have also worked with Nike.com through Concentrix, where I further developed my customer service skills. My diverse experiences, including temporary roles at Amazon and AutoZone, have equipped me with a versatile skill set that I am eager to leverage in a new position. I am passionate about enhancing business operations while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
24-7 Intouch Phoenix
Apr 2017 - Present (8 years 2 months)
Provided comprehensive customer service for Nike.com, addressing inquiries and resolving issues to ensure customer satisfaction. Maintained high performance standards in a fast-paced call center environment.
Customer Service Representative
Concentrix
Dec 2016 - Apr 2017 (4 months)
Served as a customer service representative for Nike.com, handling diverse customer interactions and providing effective solutions. Collaborated with team members to meet service level agreements.
Temp Employee
AllStaff Service Inc
Dec 2014 - Jan 2017 (2 years 1 month)
Completed various temporary assignments with diligence, including roles in warehouse operations and event support. Demonstrated adaptability and reliability across different job functions.
Education
Degrees, certifications, and relevant coursework
Cleveland Heights High School
High School Diploma, General Studies
Activities and societies: Captain of Cleveland Heights Basketball Team, Returning Varsity Letterman for Basketball, Basketball Team (FIRST PLAYER COACH EVER IN HISTORY!), Worked in Counseling Office (data entry, sorting/filing, confirmations)
Graduated with a High School Diploma in August 2013. Served as Captain of the Cleveland Heights Basketball Team and was a Returning Varsity Letterman. Additionally, worked in the Counseling Office, handling data entry, sorting/filing, and confirmations.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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