Gideon Nwachukwu

GN

Open to opportunities

Gideon Nwachukwu

@gideonnwachukwu

Customer Success & Sales professional with 4+ years driving retention and KPI growth.

What I'm looking for

I’m looking for a remote role where customer success and sales growth work together. I want clear KPIs, strong enablement, and a team that values data-driven CRM habits, fast first-contact resolution, and continuous improvement.

I’m a results-driven Customer Success and Sales specialist with 4+ years of experience supporting global clients in fully remote contact center environments. I consistently exceed KPIs through inbound/outbound call handling, lead conversion, objection handling, and client retention.

I’m especially effective at building rapport across cultures while delivering seamless customer experiences in fast-paced, distributed teams. I bring strong CRM discipline—documenting interactions accurately so performance is visible and continuous improvement is data-driven.

In my roles, I’ve converted inbound leads and helped retain at-risk customers using proven persuasion and objection-handling techniques. I also focus on first-contact resolution for escalated inquiries, protecting brand tone and customer satisfaction.

Certified in Customer Service, Project Management, and Data Analysis, I’m drawn to work where customer outcomes and revenue growth are tightly connected. I thrive in remote setups with asynchronous collaboration, clear targets, and a strong service culture.

Experience

Work history, roles, and key accomplishments

IA

Customer Service Rep

Ignis Agency

Jan 2023 - Jan 2025 (2 years)

Delivered omnichannel customer support via chat and phone, consistently meeting response-time and conversion targets. Handled objections and escalations with a focus on first-contact resolution and accurately documented interactions in CRM systems.

Customer Support Objection Handling Customer Retention CRM Management First Contact Resolutions Remote Collaboration Data Entry

IA

Customer Service Representative

Ignis Agency

Jan 2023 - Jan 2025 (2 years)

Delivered omnichannel customer support via chat and phone, consistently meeting daily response time and conversion targets. Converted inbound leads and supported retention by handling objections, resolving escalated issues with first-contact focus, and documenting interactions in CRM.

Objection Handling Customer Retention Lead Conversion CRM Management Customer Support Data Entry Remote Collaboration

CH

Contact Centre Agent

Cassidy Holdings

Jan 2022 - Jan 2023 (1 year)

Managed high-volume inquiries for digital marketing services while maintaining brand consistency and proactive client follow-ups. Coordinated with cross-functional teams, reduced escalation rates, and kept detailed client records in CRM tools to support performance tracking.

Contact Center Support Client Relationship Management CRM Tools Brand Consistency Cross functional Coordination

RC

Customer Support Specialist

Remote Contingent Contact Center

Jan 2021 - Jan 2022 (1 year)

Handled high-volume inbound and outbound calls while meeting KPIs for call quality, speed of answer, and sales conversion. Performed outbound cold calls to qualify prospects, achieved first-call resolution on complaints, and collaborated with remote teammates across time zones.

Inbound Calls KPIs Cold Calling Lead Qualification First Call Resolution

Education

Degrees, certifications, and relevant coursework

NU

Nnamdi Azikiwe University

Bachelor of Arts, English Language and Literature

2017 - 2021

Bachelor of Arts in English Language and Literature from Nnamdi Azikiwe University in Awka from 2017 to 2021.

Tech stack

Software and tools used professionally

Gmail

Remote Team

Remote

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