allan terrence

As a dynamic team leader with a proven track record in high-pressure call center environments, I have consistently exceeded sales targets by 20%. My expertise lies in fostering customer loyalty and enhancing satisfaction scores through innovative leadership and strategic coaching. I am quadrilingual, fluent in French, English, Spanish, and Haitian Creole, which allows me to connect with diverse teams and clients effectively.

In my recent role as a Team Lead Supervisor at the Canadian Red Cross, I led a high-performing team, achieving 20% above performance targets while enhancing customer satisfaction scores by 15%. My ability to optimize operational efficiency has been demonstrated through initiatives that reduced average handling time by 10%. I am passionate about supporting individuals in need, ensuring timely and compassionate delivery of aid during emergencies.

Throughout my career, I have developed strong skills in performance coaching, customer retention, and KPI analysis. My commitment to operational excellence and strategic planning has driven success in every role I have undertaken, including my experience in managing complex travel itineraries for corporate clients. I am eager to bring my leadership skills and customer-centric approach to a new opportunity.