Honest Mashele
@honestmashele
Customer Experience Advisor at GEPF who supported pension customers with claims, escalations, and mobile app adoption.
South AfricaWhat I'm looking for
At the Government Pension Administrative Agency (GEPF), I provided frontline support to members, pensioners, and beneficiaries with pension benefits, applications, claims, and Two-Pot enquiries. I explained processes, followed up on outstanding matters, and worked with departments and stakeholders to help customers get appropriate assistance.
I also helped customers install and register the GEPF mobile application, guiding them through digital self-service. My work included verifying and maintaining customer documents and records, tracking escalations, and compiling operational statistics.
Experience
Work history, roles, and key accomplishments
Client Relationship Management / Customer Service Agent
Government Pension Administrative Agency (GEPF)
Aug 2025 - Dec 2025 (4 months)
Provided frontline customer service to members, pensioners, and beneficiaries, managing enquiries related to pension benefits, applications, claims, and Two-Pot processes. Assisted customers with digital self-service adoption, including GEPF mobile app installation and registration, and performed document verification and operational reporting.
Education
Degrees, certifications, and relevant coursework
University of Johannesburg
BCom Honours, Information and Knowledge Management
Completed a BCom Honours in Information and Knowledge Management, covering information management, business intelligence, and research.
University of Johannesburg
BA, Public Management and Governance
2019 - 2022
Earned a BA in Public Management and Governance, focusing on public administration and governance principles.
EPP Mhinga Secondary School
National Senior Certificate, General
Completed the National Senior Certificate (Matric) in 2017.
GPAA
Certificate, Product Knowledge
Completed a certificate in Product Knowledge.
African Insight
Certificate, Artificial Intelligence
Completed a certificate in Artificial Intelligence.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Skills
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