Arthur Kitoloh
@arthurkitoloh
Customer-focused professional with 8 years of banking experience.
South AfricaWhat I'm looking for
I am a customer-focused and results-driven professional with over 8 years of banking experience, dedicated to delivering exceptional client service and managing high-value accounts. My expertise lies in building long-term relationships and resolving complex issues efficiently, ensuring customer satisfaction at every touchpoint.
Throughout my career, I have managed a diverse portfolio of clients, utilizing CRM systems to enhance engagement and retention. I have successfully led initiatives that improved customer satisfaction scores by 20%, demonstrating my ability to adapt and align with evolving customer needs. I am now seeking a Customer Experience Representative role where I can leverage my deep relationship management expertise and proactive service skills to deliver outstanding customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Freelancer
Oct 2018 - Apr 2025 (6 years 6 months)
Managed a portfolio of over 150 media clients, ensuring satisfaction and retention through personalized support and advisory services. Resolved customer complaints and service issues with professionalism.
Quality Assurance Manager
First National Bank
Jan 2014 - Dec 2018 (4 years 11 months)
Formulated and implemented quality assurance (QA) initiatives. Created optimized QA processes and well-planned test management programs to reduce errors in service and product delivery.
Premier/Private Client Personal Banker
First National Bank
Jan 2008 - Dec 2014 (6 years 11 months)
Managed client relationships and account strategy for over 900 High Net Worth clients to maximize growth in assets and liabilities. Increased portfolio revenue proactively while delivering exceptional service.
Education
Degrees, certifications, and relevant coursework
Unknown
Bachelor of Commerce, Accounting
2002 - 2006
Completed a Bachelor of Commerce with a focus on Accounting. Studied core principles of accounting, finance, and business operations.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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