Vuyokazi Gcinisa
@vuyokazigcinisa
Customer-focused banking professional with 11+ years delivering excellent client experience and digital banking support.
South AfricaWhat I'm looking for
I am a customer-focused banking and service professional with over 11 years' experience across retail banking, branch operations, call-centre sales, and digital banking support. I consistently deliver high-quality service, accurate transaction processing, compliant solutions, and promote self-service adoption while maintaining attention to detail.
I have proven experience in client onboarding, loan application support, transaction processing, complaint resolution, and cross-selling, supported by banking qualifications and regulatory training. I bring strong communication skills, regulatory compliance awareness, and a customer-first ethos that drives service excellence and operational reliability.
Experience
Work history, roles, and key accomplishments
Provide high-volume retail banking service across branch, digital and ATM channels; process deposits, loan applications and account transactions while ensuring regulatory compliance and promoting Global One products to improve client outcomes.
Managed branch entrance client flow and promoted self-service and digital channels, assisted ATM and self-service transactions, and educated customers to improve efficiency and customer satisfaction.
Call Agent (Outbound Sales)
Call2Save
Jan 2013 - Jun 2014 (1 year 5 months)
Conducted outbound sales calls to acquire clients, qualified leads for MiWay underwriting, and sold motor, household and contents insurance while maintaining call quality and compliance.
Education
Degrees, certifications, and relevant coursework
University of South Africa (UNISA)
Diploma in Accounting Sciences, Accounting Sciences
2024 -
Enrolled in a Diploma in Accounting Sciences program at the University of South Africa, focusing on accounting principles and financial practices.
Moonstone Business School of Excellence
RE5 Regulatory Examination (Finance – General), Finance Regulatory Compliance
2026 - 2026
Completed the RE5 Regulatory Examination (Finance – General) covering regulatory requirements for financial services.
Capitec School of Business
Certificate of Higher Education, Banking Analysis
2023 - 2023
Completed a Certificate of Higher Education in Banking Analysis focused on banking products and analytical approaches for client support.
Capitec School of Business
Certificate of Higher Education, Banking
2018 - 2018
Completed a Certificate of Higher Education: Banking Level 5 emphasizing practical banking skills and service delivery methods.
Tlokweng Senior Secondary School
National Senior Certificate (Grade 12), General Secondary Education
Completed the National Senior Certificate (Grade 12) providing general secondary education foundation.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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