Mapule Lamola
@mapulelamola
Seasoned professional with a decade of experience in the Customer service and Banking industry.
What I'm looking for
I am a dedicated and results-driven professional with a proven track record of delivering high-quality performance in the banking industry. With over a decade of experience, I have developed a strong ability to build and manage beneficial relationships with stakeholders, and I am adaptable and highly collaborative.
Throughout my career, I have demonstrated my expertise in quality assurance, client liaison, and after sales. I have a strong passion for improving processes and systems, and I am committed to delivering exceptional client experiences.
I am a driven individual with a strong work ethic, and I am always looking for opportunities to grow and develop my skills. I am excited to bring my expertise and experience to a new role and contribute to the success of a new organization.
Experience
Work history, roles, and key accomplishments
Quality Assurer
Nedbank Ltd
Jan 2019 - Apr 2024 (5 years 3 months)
Advised and assisted collections call centre/specialized recoveries/Home loans assisted sales agents to improve the quality of service delivered to clients.
Client Liaison Officer
MFC/Nedbank
Apr 2014 - Jan 2019 (4 years 9 months)
Rehabilitated client’s vehicle accounts by contacting, negotiating, and concluding and monitoring arrangements.
After Sales Agent
Call force Recruitment (Vodacom)
May 2013 - Mar 2014 (10 months)
Answered incoming calls and emails, assisted clients with activating their new contract lines.
Education
Degrees, certifications, and relevant coursework
Mapule hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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