Mapule LamolaML
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Mapule Lamola

@mapulelamola

Seasoned professional with a decade of experience in the Customer service and Banking industry.

South Africa
Message

What I'm looking for

Seeking an opportunity to use my expertise to impact a functional area and add value to the team and organization.

I am a dedicated and results-driven professional with a proven track record of delivering high-quality performance in the banking industry. With over a decade of experience, I have developed a strong ability to build and manage beneficial relationships with stakeholders, and I am adaptable and highly collaborative.

Throughout my career, I have demonstrated my expertise in quality assurance, client liaison, and after sales. I have a strong passion for improving processes and systems, and I am committed to delivering exceptional client experiences.

I am a driven individual with a strong work ethic, and I am always looking for opportunities to grow and develop my skills. I am excited to bring my expertise and experience to a new role and contribute to the success of a new organization.

Experience

Work history, roles, and key accomplishments

NL

Quality Assurer

Nedbank Ltd

Jan 2019 - Apr 2024 (5 years 3 months)

Advised and assisted collections call centre/specialized recoveries/Home loans assisted sales agents to improve the quality of service delivered to clients.

MF

Client Liaison Officer

MFC/Nedbank

Apr 2014 - Jan 2019 (4 years 9 months)

Rehabilitated client’s vehicle accounts by contacting, negotiating, and concluding and monitoring arrangements.

C(

After Sales Agent

Call force Recruitment (Vodacom)

May 2013 - Mar 2014 (10 months)

Answered incoming calls and emails, assisted clients with activating their new contract lines.

Education

Degrees, certifications, and relevant coursework

Mapule hasn't added their education

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Tech stack

Software and tools used professionally

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Mapule Lamola - Quality Assurer - Nedbank Ltd | Himalayas