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Rahul Singh

@rahulsingh68

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Service Advisor at FNB South Africa with a 100% QA score for a full year and CEO recognition for customer satisfaction.

South Africa

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At FNB South Africa, I earned a 100% QA score for a full year and CEO recognition for customer satisfaction. I work with stakeholders to improve customer satisfaction and lower resolution TAT.

In the eBucks rewards program, I moved from frontline customer support on a fixed contract to a permanent client service specialist within one year. I contributed to pilot programs, mentored new hires, helped develop training material, and refined processes using customer feedback.

Experience

Work history, roles, and key accomplishments

Current

Service Advisor

Current

FNB South Africa

Feb 2022 - Present (4 years 9 months)

100% QA score for a full year period, CEO recognition due to excellent customer satisfaction, process enhancement through working with stakeholders to improve customer satisfaction and lower resolution TAT. Received one year of ombudsman complaint resolution training, which entailed legal, risk and compliance competency training as well

Customer Service Specialist

FNB South Africa

Mar 2019 - Jan 2022 (2 years 10 months)

Moved within the eBucks rewards program space from Frontline customer support agent on fixed contract to permanent client service specialist within one year. Was headhunted by service heads to represent the face of the FNB brand. Part of multiple pilot programs within the space, recognized for excellent performance and assisted with mentoring new hires, development of training material, process re