Holly Martin

Supported staff with administrative tasks to reduce workload stress, while maintaining a digital database for easier information access. Processed invoices, handled confidential information, compiled reports, and streamlined office processes with a new filing system.

Delivered to 550+ commercial and residential addresses daily, meeting targeted times while providing friendly, customer-focused service. Processed letters and parcels, used a barcode scanner for parcel tracking, and performed vehicle checks before departure.

Gathered, recorded, and distributed documentary evidence, evaluating claims data to improve customer understanding and settlement outcomes. Analyzed photographic evidence, documented detailed case particulars, and kept clients informed throughout the claims process.

Provided professional over-the-counter healthcare advice, greeting customers and delivering clear information about prescriptions. Maintained accurate systems for customer, payment, and inventory records while ensuring patient confidentiality and supporting pharmacy teams with administrative tasks.

Resolved conflicts and negotiated mutually beneficial agreements while managing high-volume telephone and email enquiries. Gathered and organized documentary/photographic evidence, maintained detailed administration and office procedures, and trained junior team members on administrative processes.

Conducted home inspections to determine accurate rent rates and identify cleaning and maintenance needs. Managed lease renewals and terminations, liaising with nuisance teams to minimize issues and ensure robust contract monitoring.

Delivered fast checkout service with strong customer care, handled cash and card payments accurately, and resolved complaints with mutually beneficial outcomes. Managed daily store operations including opening/closing, inventory monitoring, merchandising, quality checks, and mentoring new team members.

Supported community outreach by welcoming clients, responding to enquiries, and escorting service users to allocated activities with a warm, supportive approach. Managed day-to-day administration including file organization, spreadsheet development, and report writing.

Provided fast checkout service with high customer care, accurately handling cash and card payments while advising customers on product selection. Supported daily opening/closing, inventory management, replenishment, visual merchandising, and de-escalated customer disputes professionally.

Achieved AS-Level results including Religious Studies, Sociology, Law, English Language and English Literature. Also gained graded qualifications listed in the education section (e.g., Health and Social Care double award, Information Technology, and Science double award).

Achieved GCSE results across multiple subjects, alongside Welsh Baccalaureate outcomes. Welsh Baccalaureate components included Application of Number (Level 2), Working with others (Level 3), Communication (Level 2), and other learning/performance areas (Level 2).

Grade: A

Completed a BTEC National Diploma in Health and Social Care. Achieved grade A.

Grade: Merit

Completed a Foundation Degree in Law (Merit). Studied areas including Criminal Law, Law of Torts, Law of Business Organisations, and Employment Law and Practice.