Ade Lawal

My Responsible are receiving all residential inbound and outbound calls for both new and existing customers. My main duties were receiving and directing warm and cold calls. Ensuring all information was accessible, accurate and available for customers online/via app account. Raised complaint fron start o finished and all general customer service inquiries render to customers

My Responsible are receiving all residential inbound and outbound calls for both new and existing customers. My main duties were receiving and directing warm and cold calls. Ensuring all information was accessible, accurate and available for customers online/via app account. Raised complaint fron start o finished and all general customer service inquiries render to customers

As a temporary bank staff, I supported internal and external communication for patients and staff, managed paper files, and ensured information was accessible and accurate.

I assessed new dispute applications, organized official meetings, and communicated with clients to resolve disputes, ensuring all evidence was reviewed and documented.

Worked as a receptionist, managing switchboard operations and providing customer service in a busy banking environment.

Responsible for document control and administrative support, ensuring accurate records and efficient office operations.

Participated in Job Entry Targeted Support (JETS) with voluntary live video training sessions.

Completed Entry Level 1 in Civil Service Course.

Completed Entry Level 3 in Character Education and Employability Skills.

Grade: 2:1

Studied Business Studies with core modules including Accounting & Financial for Business, Contemporary Business Issues, Marketing and Practice, Economics, People Management in the 21st Century, Business Analysis, Accounting for Business, Project Management, Developing Sustainable Enterprise, Human Resources Management and Management/Leadership.

Grade: Pass

Completed ECDL Business Studies/ Management and Payroll with modules including ECDL, Business Calculation, Communications and Payroll - Manual & Computerised.

Grade: 2:3

Completed a Bachelor of Science in Business Information Systems, covering modules such as Pascal, C++, JavaScript, Website design and development, Animation design, business Information System Concepts, Research Methods and computing.