Eduard Dobrev

Managed daily administrative tasks on the CASH CRM platform, including creating and managing appointments for engineering staff. Served as the first point of contact for client calls, identifying needs and connecting them to relevant departments, while maintaining accurate notes in the in-house system. Responsible for producing client letters, reviewing reports, data entry, and assisting with broa

Initiated calls to introduce the Oviva program, explaining benefits and patient pathways, and handled inbound calls for queries and booking requests. Managed ongoing diary for patient appointments, ensured access to high-quality health information, and made follow-up calls for evaluation. Coordinated multi-disciplinary teams and partnered with operations to achieve contract KPIs, while maintaining

Registered patients, performed RTT validation, and managed patient pathways, including booking and scheduling appointments and diagnostic tests. Liaised with cardiologists, GPs, and consultants, actioning referrals and managing emails. Maintained patient information in Patient Centre, Prism, and Solace NHS platforms, and provided general administrative support to other teams.

Calculated and uploaded pension contributions using NEST Pensions and managed full gross-to-net payroll processing on Sage 50 software for weekly, fortnightly, and monthly cycles. Processed new starters, leavers, and personal detail changes, while also producing and distributing sales invoices. Maintained client files, responded to client queries, and provided training on office procedures and bil

Served as the first point of contact for inbound calls, managing relations with existing and prospective customers. Scheduled business meetings and provided support to sales, customer service, and factory teams. Utilized SAGE for data maintenance, assisted the Accounts Department with bookkeeping, and identified office efficiency improvements.

Accurately managed diverse stock types in a temperature-controlled environment, ensuring health and safety compliance. Assisted teams with various tasks to enhance warehouse efficiency, including dispatching duties under strict time constraints. Consistently adhered to high service standards and workplace health and safety measures.

Oversaw the manufacture of plastic parts in a safety-conscious manner, ensuring accurate labelling and packaging within strict timeframes. Operated packaging machinery with high safety levels, minimizing risks by 70%. Efficiently ordered and replenished products.

Maintained knowledge of a constantly changing restaurant buffet menu, including ingredients and preparation methods, while resolving customer issues and escalating larger concerns to management. Responsible for cleaning, washing, and preparing dining and food surfaces.

Studied Radio and Television broadcasting, gaining foundational knowledge in media production and communication. Developed skills relevant to broadcasting and media industries.

Completed GCSEs in Maths and English as a private international candidate. Focused on developing core academic skills in these subjects.

Focused on IT programming, IT design, and Art, developing a diverse skill set in technology and creative fields. Gained foundational knowledge in computer science and artistic principles.