Felix Polo
@felixpolo
Highly motivated network administrator and cyber security analyst.
KenyaWhat I'm looking for
I am a dedicated network administrator and cyber security analyst with a strong commitment to providing quality IT services. My experience spans across various roles where I have successfully managed IT support for over 500 users, implemented robust cybersecurity measures, and enhanced operational efficiency through strategic collaboration. I thrive in environments that challenge my problem-solving skills and allow me to contribute to team success.
At World Vision International, I have strengthened the organization's cybersecurity posture and improved user authentication processes, significantly reducing unauthorized access incidents. My technical expertise in network administration, coupled with my passion for continuous learning, drives me to stay ahead of industry trends and best practices. I am eager to leverage my skills in a dynamic organization that values innovation and teamwork.
Experience
Work history, roles, and key accomplishments
ICT Officer
World Vision International
Oct 2024 - Present (9 months)
Provided Tier 1 and Tier 2 IT support for over 500 users, ensuring 98% incident resolution within SLA targets. Administered network infrastructure using Cisco Meraki systems and strengthened cybersecurity posture with SentinelOne and Zscaler.
ICT Officer
Ministry of Information, Communication, Technology and The D
Sep 2023 - Present (1 year 10 months)
Designed, planned, and implemented computer networks, including hardware and software installation and configuration. Implemented security measures like firewalls and intrusion detection systems, and monitored network traffic for vulnerabilities.
ICT Officer Attachee
Ministry of Information, Communication and The Digital Econo
May 2023 - Present (2 years 2 months)
Managed network device installation, configuration, monitoring, troubleshooting, and maintenance. Provided technical assistance and support to end-users, including troubleshooting hardware and software issues.
ICT Officer
Liamel Limited
Jan 2023 - Present (2 years 6 months)
Managed and maintained the organization's computer networks and networking devices. Performed data entry, customer service, and drafted various documents.
Developer
Multimedia University of Kenya
Sep 2022 - Present (2 years 10 months)
Developed a final year project focused on an Ambulance Management System. Gained experience in software development and project execution within an academic setting.
Computer Tutor and Customer Care Services
Kwachichi Enterprise
May 2019 - Present (6 years 2 months)
Collaborated with students to achieve curriculum goals through tailored coaching styles. Analyzed student progress and provided feedback to improve test results.
Education
Degrees, certifications, and relevant coursework
Kenyatta University of Kenya
CCNA Certification, Networking
Activities and societies: Completed CCNA 1, CCNA 2, and CCNA 3 modules.
Currently pursuing CCNA certification, covering networking fundamentals, routing, switching, and network security. Preparing for the industrial exam to validate advanced networking skills.
Cybershujaa
Cyber Security Certification, Cyber Security
Engaged in cybersecurity certification studies, focusing on threat detection, vulnerability assessment, and security protocols. Developing expertise in protecting digital assets and systems.
Multimedia University of Kenya
Bachelor of Business Information Technology, Business Information Technology
Activities and societies: Final year project - Ambulance management system.
Studied Business Information Technology, gaining knowledge in IT and business principles. Developed skills in network administration, cybersecurity, and project management.
Kanga School
K.C.S.E, Secondary Education
Completed secondary education, focusing on core subjects for national examinations. Achieved foundational knowledge across various academic disciplines.
Kadika Primary School
K.C.P.E, Primary Education
Completed primary education, building foundational literacy and numeracy skills. Prepared for secondary school curriculum.
Google Analytics Academy
Google Analytics for Beginners, Web Analytics
Completed a certification in Google Analytics, learning to analyze website traffic and user behavior. Gained skills in data interpretation for digital marketing and business insights.
Huawei Training Centre
Cyber Security Management Training, Cyber Security Management
Participated in a cybersecurity management training program, focusing on strategic approaches to information security. Acquired knowledge in risk management, compliance, and incident response.
Desk Training Centre
Desk APM Training, Application Performance Management
Underwent training in Desk APM, gaining proficiency in application performance monitoring. Learned to optimize system performance and troubleshoot issues effectively.
Kwachichi Computer Training Centre
Computer Packages, Computer Applications
Completed a course in computer packages, covering essential software applications. Developed foundational computer literacy and productivity skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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