H K

I am a detail-oriented and proactive Customer Support Specialist with extensive experience in delivering exceptional support through live chat and email. My expertise lies in utilizing CRM software and help desk tools to efficiently manage and resolve customer inquiries. I am adept at conflict resolution and technical troubleshooting, thriving in fast-paced environments while demonstrating strong written and verbal communication skills.

In my current role at HoneyBook, I have achieved a 95% first-contact resolution rate and led technical troubleshooting efforts that resulted in a 20% reduction in escalations. My collaboration with product and technical teams has directly contributed to a 15% increase in customer satisfaction scores. I am committed to maintaining high performance metrics and continuously improving product offerings to enhance customer experiences.