Christopher Chikamso

I am a quality-driven, proactive Customer Support Specialist with strong experience in live chat, phone, and email support across remote-first environments. I thrive in team settings and independently, consistently delivering high-quality work with minimal supervision.

I've supported high-volume ticket flows using Zendesk, Intercom and JIRA, maintaining sub-2-minute first-response times and CSAT scores above 92%. I create and maintain SOPs, FAQs, training materials and detailed issue reports to reduce repeat tickets and empower users.

I partner closely with product and engineering teams to relay user feedback, document root causes, and drive product improvements, while identifying opportunities for automation and efficiency. I led day-to-day support operations, defined support strategy, and tracked KPIs to improve response and resolution metrics.

I bring strong analytical troubleshooting, attention to detail, empathy, and a customer-first mindset. I am comfortable with remote, cross-time-zone collaboration and leveraging tools like Zendesk, Slack, Google Workspace and Zoho to deliver exceptional user experiences.