Yuvraj Goswami

I am a results-driven Key Account Manager with 5+ years of experience in B2B SaaS, client relationship management, and customer support. I focus on delivering measurable revenue growth and improving customer satisfaction through strategic account plans.

At Shiprocket Checkout, I consistently exceeded revenue targets and implemented account strategies that increased retention by 69% and grew revenue from existing accounts by 76%. I led upsell and cross-sell initiatives that added significant annual revenue.

Previously, I managed 500 manufacturing accounts at IndiaMART, streamlined renewal strategies to minimize churn, and handled escalations and forecasting across supply and delivery teams. My background includes onboarding franchise partners, surpassing sales targets, and building support workflows.

I am collaborative, data-informed, and customer-centric, with hands-on experience using Salesforce, Freshdesk, Jira, Shopify, and MS Office to align service goals with business objectives and scale long-term client partnerships.