Yuvraj Goswami
@yuvrajgoswami
Customer Success & Key Account Manager driving retention, revenue growth, and client satisfaction.
IndiaWhat I'm looking for
I am a results-driven Key Account Manager with 5+ years of experience in B2B SaaS, client relationship management, and customer support. I focus on delivering measurable revenue growth and improving customer satisfaction through strategic account plans.
At Shiprocket Checkout, I consistently exceeded revenue targets and implemented account strategies that increased retention by 69% and grew revenue from existing accounts by 76%. I led upsell and cross-sell initiatives that added significant annual revenue.
Previously, I managed 500 manufacturing accounts at IndiaMART, streamlined renewal strategies to minimize churn, and handled escalations and forecasting across supply and delivery teams. My background includes onboarding franchise partners, surpassing sales targets, and building support workflows.
I am collaborative, data-informed, and customer-centric, with hands-on experience using Salesforce, Freshdesk, Jira, Shopify, and MS Office to align service goals with business objectives and scale long-term client partnerships.
Experience
Work history, roles, and key accomplishments
Key Account Manager
Shiprocket Checkout
Sep 2024 - Aug 2025 (11 months)
Managed strategic accounts and aligned solutions to customer goals, driving ₹35L revenue growth and achieving 156% and 110% of revenue goals in the last two quarters while increasing retention 69%.
IIAssistant Manager (North Region)
IndiaMART InterMESH
Sep 2022 - Jul 2024 (1 year 10 months)
Managed 500 manufacturing accounts across India, implemented renewal strategies to maximize retention and met quarterly and annual revenue targets while handling escalations and forecasting client demand.
Customer Support Specialist
Patanjali Ayurveda
Jan 2020 - Aug 2022 (2 years 7 months)
Onboarded franchise partners and negotiated agreements, consistently surpassed monthly sales targets through upsell/cross-sell strategies and developed support policies and workflows to improve product adoption.
Education
Degrees, certifications, and relevant coursework
IUIndira Gandhi National Open University
Master of Public Administration, Public Administration
2018 - 2021
Completed a Master of Public Administration focused on public policy and administration between 2018 and 2021.
UDUniversity of Delhi
Bachelor of Science, Physical Science
2015 - 2018
Grade: 80%
Completed a Bachelor of Science in Physical Science (PCM) from 2015 to 2018 with an 80% final grade.
Higher Secondary (12th Grade)
12th Grade, Senior Secondary (PCM)
Grade: 80%
Completed 12th grade with an 80% score in PCM (Physics, Chemistry, Mathematics).
Secondary School (10th Grade)
10th Grade, Secondary Education
Completed 10th grade (secondary school certificate).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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