Carl Dispoto
@carldispoto
Senior Strategic Account Manager with expertise in SaaS and client retention.
What I'm looking for
I am a Senior Strategic Account Manager with over 18 years of experience in the SaaS industry, specializing in driving growth, retention, and renewals across a diverse portfolio of clients, including large-cap enterprises. My expertise lies in managing complex pipelines and selling subscription-based products, ensuring that I consistently align tech solutions with client goals to deliver substantial ROI and foster long-term partnerships.
At Notified, I manage a portfolio of over 130 enterprise clients, representing more than $4 million in contract value. My strategic upselling and cross-selling efforts have consistently exceeded revenue targets, contributing significantly to account expansion and renewals. I pride myself on my ability to act as a trusted advisor to C-level stakeholders, providing data-driven insights that maximize value and enhance client satisfaction.
Throughout my career, I have demonstrated a proven track record of quota achievement and client success. My leadership experience includes mentoring junior Account Managers and collaborating cross-functionally with product, marketing, and tech teams to ensure seamless service delivery. I am passionate about optimizing account workflows and driving performance improvement, and I am committed to delivering exceptional results for my clients.
Experience
Work history, roles, and key accomplishments
Senior Account Manager
Notified
Nov 2022 - Present (2 years 8 months)
Managed a portfolio of 130+ enterprise clients across industries, representing $4M+ in contract value, delivering tailored SaaS solutions that drive retention and growth. Consistently exceeded revenue targets through strategic upselling and cross-selling of Notified’s IR, PR, and marketing platforms.
Director, Customer Success
News Direct
Feb 2021 - Present (4 years 5 months)
Managed NewsDirect’s sales renewal pipeline, achieving an 80% renewal rate. Drove adoption of the News Direct platform through client onboarding and lifecycle management.
Head of Newsroom Operations
Business Wire
Aug 2004 - Present (20 years 11 months)
Supported Business Wire's Executive Leadership team by managing sensitive, complex situations and inquiries that required immediate attention. Led monthly staff meetings, presenting current information to staff, and conducing an informative Q&A session.
Associate Editor/Reporter
ESPN SportsTicker
Jan 2000 - Present (25 years 6 months)
Generated live copy and conducted interviews at hundreds of live events, including the U.S. Open, World Series and NBA Finals. Directed NCAA Women’s Basketball Tournament coverage from 2001-2004.
Education
Degrees, certifications, and relevant coursework
Seton Hall University
B.A. Degree, Communications/Journalism
Studied Communications/Journalism at Seton Hall University. Gained foundational knowledge in media and reporting.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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