Henry Turcios

I’m a responsible, punctual professional with a strong disposition to learn, and I thrive in fast-paced work environments. I bring experience handling digital tools, following processes, and communicating clearly in both English and Spanish.

Most recently, I’ve worked as Agente de Soporte Operativo for Startek (Cuenta Xfinity), where I managed internal systems to record and update information. I followed procedures, tracked goals and company policies, resolved problems, and oriented users while meeting high-volume expectations and schedule requirements.

Previously, I was also an Agente de Soporte Operativo at Concentrix (Cuenta Cricket), registering and updating information in digital platforms while tracking cases and internal processes. I adapt quickly to new tools and operational changes, and I also have training in Lic. en Diseño Grafico with practical skills in Adobe Illustrator, Affinity, and Microsoft 365.