Eiby Abigail
@eibyabigail
Customer service professional with experience in graphic design.
What I'm looking for
I am a dedicated customer service professional with over three years of experience in office service environments. My background has equipped me with a strong understanding of the products used in these settings, and I excel in teamwork. Currently, I am in my second year of Animation and Design Engineering, where I have developed skills in graphic design, illustration, and animation. These skills enable me to create engaging designs that effectively communicate messages.
Throughout my career, I have demonstrated my ability to provide exceptional customer experiences. At Concentrix, I honed my analytical and problem-solving skills while introducing customers to new products and their advantages. My role at Itel further solidified my commitment to superior customer service, where I addressed customer questions and concerns with effective listening and decision-making abilities. I take pride in my creative thinking skills and my ability to manage schedules efficiently, contributing to a welcoming customer experience.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Itel
Apr 2022 - Sep 2023 (1 year 5 months)
Delivered superior customer service by effectively addressing customer questions and concerns. Utilized strong decision-making skills and contributed to a positive customer experience.
Customer Service Representative
Concentrix
Mar 2021 - Jan 2022 (10 months)
Provided exceptional customer service by addressing inquiries and introducing new products. Demonstrated strong analytical and problem-solving skills while ensuring a welcoming environment for customers.
Education
Degrees, certifications, and relevant coursework
Universidad de San Pedro Sula
Bachelor in Science and Humanities, Animation and Design Engineering
2021 -
Currently pursuing a degree in Animation and Design Engineering, developing skills and experience in graphic design, illustration, and animation.
Kiddy Kat & Instituto Morazzanni
Bachelor in Science and Humanities, Humanities
2015 - 2020
Completed studies with a focus on humanities, contributing to a well-rounded education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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