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Hem Ojha

@hemojha

Customer Support Specialist at Yango resolving ride-hailing and delivery issues while maintaining quality scores above 95%.

Nepal

Message

At Yango, I resolve customer and driver issues on a ride-hailing and delivery platform, tracking each case through to completion. I maintain quality scores above 95% while meeting KPI and response-time targets.

Previously, I supported US clients at Hireshore during US business hours and managed student enquiries, bookings, and records at Greenqbit Education. I also built an Arduino-based blind-turn accident warning system using ultrasonic sensors with LED and buzzer alerts.

Experience

Work history, roles, and key accomplishments

Current

Support Specialist

Current

Yandex (Yango)

Feb 2026 - Present (8 months)

Resolve live customer and driver issues on a ride-hailing and delivery platform, tracking each case to completion. Maintain quality scores above 95% while meeting KPI and response-time targets.

Customer Support CRM Zendesk Ticketing Systems Slack Microsoft Teams Zoom Google Workspace Microsoft Office Excel Outlook WhatsApp Business Any Desk Problem Solving Multitasking

Business Growth & Client Support Executive

Hireshore

May 2025 - Sep 2025 (4 months)

First point of contact for US clients by email and chat during US business hours, resolving queries fast. Built strong client relationships through proactive updates and consistent follow-ups.

Customer Support Account Management Email Support Live Chat Client Relations CRM Google Workspace Microsoft Office Excel Outlook Slack Zoom

Project Management & Business Development Associate

Greenqbit Education

Sep 2021 - Nov 2023 (2 years 2 months)

Managed high-volume inbound enquiries from students and parents by phone, chat and walk-in, giving course and fee quotations and converting enquiries into enrolments. Arranged class bookings and batch schedules end to end.