As a Customer Service Specialist with Freelance – Independent Contractor, I resolved customer inquiries and complaints through phone, email, and live chat, and used CRM systems to track interactions and solutions. I also coordinated communication between distribution centers, carrier companies, and customers.
At Rosebud International Education, I managed student records, document issuance, and aXcelerate resources while supporting student inquiries. I streamlined academic document management, reducing turnaround time for record requests, and created Canva content to promote LMS, SMS, and CRM software.
