Hemali Gandhi

Provide catering support across schools and educational settings, assisting with food preparation and meal service while maintaining high hygiene standards. Ensure compliance with food safety, allergen awareness, and health & safety regulations during busy service periods.

Managed high volumes of customer enquiries via phone and email, accurately logging and resolving cases using CRM systems. Coordinated with internal teams to ensure timely and efficient issue resolution.

Handled 100+ daily calls and guest enquiries with zero complaints, ensuring professional front-office service. Managed check-in/check-out processes and updated guest records using OnQ, while supervising breakfast operations to maintain hygiene compliance.

Prepared high-quality breakfast dishes while maintaining food safety standards and consistent service. Managed dietary requirements and allergen controls and supported smooth kitchen operations as a supervisor.

Resolved customer enquiries and processed refunds efficiently, maintaining accurate internal database records. Provided reliable customer support in a high-volume environment and ensured issues were handled promptly.

Managed school correspondence, appointment scheduling, and record systems while supporting administrative workflows. Used SIMS and Microsoft Office for data management and handled safeguarding and confidential documentation processes.

Completed an MBA at Aberystwyth University from 2023 to 2024.

Completed a BSc at Gujarat University in 2019.