Fahim Ahmed

I am a customer service professional with over five years' experience across hospitality, client relations, and administrative support.

I excel in high-pressure environments, delivering exceptional guest experiences from front-of-house service to reception and reservation management. At Royal Raj I managed reservations and maintained service standards; at Community Care Worker Ltd I handled escalations and monitored carers' schedules.

I am proficient with Micros POS, Nice (Hotel Management Software), PeoplePlanner, and Microsoft Office tools, which I use to drive operational efficiency and accurate rota and booking management. My strong problem-solving, attention to detail, and teamwork skills consistently help me resolve customer issues and support colleagues.

I'm seeking a dynamic, customer-facing role where I can contribute to customer satisfaction, streamline processes, and grow into greater responsibility. I am a quick learner ready to bring a positive attitude and reliability to a new team.