Chloe Winning
@chloewinning
Experienced customer service professional with 14+ years delivering high-quality service.
What I'm looking for
I am a detail-oriented and highly organised customer service professional with over 14 years' experience across hospitality and retail environments. I consistently maintain positive work environments while managing multiple tasks under pressure.
Throughout my career I progressed from front-line roles to department manager, leading teams, providing training, and improving operational processes. I have hands-on experience with POS systems, cash handling, inventory management, and food service operations.
I deliver excellent customer experiences through strong communication, problem-solving, and time-management skills, and I am proficient with Microsoft Office, Excel, and Teams. I take pride in meeting deadlines, exceeding expectations, and contributing to business outcomes through collaborative work and initiative.
I am committed to continuous professional growth and bring a motivated, team-focused attitude to roles that value service quality, operational reliability, and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Assistant
Baba Ganoush
Jan 2019 - Present (6 years 10 months)
Worked as part of a small team in a high-volume, fast-paced environment, ensuring prompt, high-quality food service and handling customer enquiries and complaints professionally.
Customer Service Assistant
Highfield Fisheries
May 2020 - Dec 2024 (4 years 7 months)
Took orders in person and by phone, processed payments and resolved customer queries while operating kitchen equipment safely and maintaining compliance with health and safety standards.
Department Manager
Moto Hospitality
Jun 2008 - Jan 2019 (10 years 7 months)
Progressed to department manager overseeing baristas and support staff, managed daily operations, inventory and promotions, and improved service standards through training and stock control.
Education
Degrees, certifications, and relevant coursework
University of Central Lancashire
Bachelor of Arts (Hons), Fashion Design
2010 - 2014
Completed a BA (Hons) in Fashion Design at the University of Central Lancashire from 2010 to 2014.
Lancaster and Morecambe College
National Diploma, Art and Design
2008 - 2010
Completed a National Diploma in Art & Design at Lancaster and Morecambe College from 2008 to 2010.
Dallam High School
GCSEs, General Secondary Education
2003 - 2008
Attended Dallam High School and achieved GCSEs (grades A-C) in 10 subjects including Art & Design, English Language, English Literature, Mathematics, and Sciences.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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