Looking for a job

Kekru Luho

@kekruluho

Customer-focused professional with experience in handling high-volume support, improving processes, and delivering smooth user experiences.

India

Message

What I'm looking for

I’m looking for a role where I can make a real impact on customer experience while improving processes. I enjoy fast-paced environments where I can take ownership, solve problems, and grow over time. Being part of a collaborative team that values results and continuous improvement is important to me.

I’ve built my career around customer-facing roles where I focus on solving problems, improving processes, and creating a smooth experience for users. In my recent role, I handled high-volume support while maintaining strong response quality and customer satisfaction. I didn’t just resolve issues—I looked for patterns, helped streamline workflows, and contributed to making the overall support system more efficient.

I’m someone who enjoys both the people side and the operational side of work. I like understanding customer pain points, but I also enjoy working with data and tools to improve how things are done. Over time, I’ve become more proactive in identifying gaps and suggesting improvements rather than just reacting to issues.

Outside of work, I’m interested in learning new tools, especially around AI and productivity, and finding ways to work smarter. I also value staying organized and keeping things structured—it helps me stay focused and perform consistently, even in fast-paced environments.

Overall, I’m looking for roles where I can grow, take ownership, and have a real impact on both customer experience and team performance.

Experience

Work history, roles, and key accomplishments

Sr. B2B Operations Officer

Beautybarn India

Feb 2026 - Apr 2026 (2 months)

Owned end-to-end B2B customer operations, including onboarding, order lifecycle management, and partner support. Drove ₹1Cr+ in wholesale revenue via legacy client reactivation, improved response time by ~30% with SOPs, and maintained 95%+ SLA compliance across 80–100 daily partner queries/orders.

B2B Operations Customer Onboarding Order Management SLA Management SOP Development Workflow Optimization

Customer Success Specialist

HNR Tech / SimpleTire

Sep 2024 - Jan 2026 (1 year 4 months)

Managed high-volume US client support for order processing, claims, and escalations with 80–100 tickets/day. Maintained 95%+ SLA compliance while improving response efficiency by ~30%, resolving multi-stakeholder technical and operational issues and ensuring accurate, compliant claims processing.

Customer Success Order Processing Claims Handling Escalation Management Technical Troubleshooting

Customer Support Manager

Digital Regenesys

Mar 2023 - Feb 2024 (11 months)

Led global multi-channel customer support (US/EMEA) across chat, email, and calls. Improved turnaround time by ~30% while maintaining 95%+ SLA compliance, and managed Salesforce CRM pipelines to ensure accurate customer tracking and visibility across teams.

Global Customer Support Multichannel Support Salesforce CRM SLA Management Customer Lifecycle Management Cross Functional Collaboration

Customer Operations Executive

Adda52.com

Nov 2022 - Feb 2023 (3 months)

Managed onboarding workflows and customer communication in a fast-paced product environment. Maintained SLA performance while improving ticket handling efficiency, and supported product launches and customer experience initiatives.

Customer Onboarding Customer Communications SLA Ticketing Customer Support Process Optimization

Assistant Station Manager

Pocket52

Feb 2021 - Sep 2021 (7 months)

Resolved high-volume customer issues while maintaining SLA consistency through structured workflows and prioritization. Supported customer retention by improving issue resolution effectiveness.

SLA Prioritization Operational Support Customer Retention

business development executive

delta tech

Jan 2018 - Mar 2021 (3 years 2 months)

A demonstrated history of working in poker (gaming & casinos). Skilled in Hospitality Management, Customer Service, Customer Support, acquisition data entry and client resolution and business development sales, CRM, Salesforce.

Sales Customer Support Customer Service Customer Success Customer Experience Inbound Sales Inbound Outreach Inbound Marketing Business Development

Customer Success Associate

Adda52.com

Feb 2018 - Jan 2020 (1 year 11 months)

Managed customer lifecycle interactions across multiple support channels, keeping SLA performance strong and improving response quality. Supported lead handling and customer engagement processes to drive customer outcomes.

Customer Lifecycle Management Multichannel Support SLA Management Customer Engagement Customer Support

Customer Support Coordinator

Fourth Quadrant Labs Pvt. Ltd.

Apr 2016 - Dec 2017 (1 year 8 months)

Delivered high-volume customer support across email, chat, and phone channels. Served as an escalation point for complex issues and improved turnaround time through effective ticket management.

Technical Customer Support Multichannel Support Ticketing Escalation Handling Email Chat Support Phone Support

Front Office Associate

Delta Corp Ltd.

Jul 2014 - Mar 2016 (1 year 8 months)

Managed customer onboarding, check-ins, and passenger embarkation operations, including headcount management. Delivered high-touch service for package-based clients and coordinated bookings and front-office operations.

Customer Onboarding Booking Coordination