NUNoah User
@noahuser
Experienced IT Support Specialist with 16+ years in customer support.
CanadaWhat I'm looking for
I am an IT Support Specialist with over 16 years of experience in providing exceptional customer service and technical support. My journey in the IT field has equipped me with strong interpersonal, communication, and organizational skills, allowing me to effectively troubleshoot and resolve issues for end users across various platforms and applications.
Throughout my career, I have worked with notable companies such as Avigilon Corporation and Fusebill, where I honed my skills in diagnosing complex IT problems and implementing effective solutions. My expertise spans across various ITSM tools, network security protocols, and programming languages, making me a versatile asset in any technical environment.
I am passionate about continuous learning and improvement, and I take pride in my ability to adapt to new technologies and challenges. I am eager to contribute my skills and experience to a dynamic team that values innovation and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Technical Support Analyst
Avigilon Corporation
Apr 2024 - Jul 2024 (3 months)
Installed and serviced access control systems at customer locations. Responded to inbound technical support inquiries from partners and end customers regarding the Avigilon Alta Access solution.
Technical Support Analyst
Fusebill
Nov 2021 - Apr 2023 (1 year 5 months)
Assisted clients with Fusebill's automated subscription billing system, diagnosing and resolving service incidents from API integrations and enhancements.
Service Desk Analyst
Nova Networks
Jan 2020 - Mar 2020 (2 months)
Provided remote technical support to employees, diagnosing computer problems and assisting customers with immediate solutions or escalation.
Technical Support Specialist
Kivuto Solutions
Jan 2012 - Sep 2018 (6 years 8 months)
Provided technical support for hardware and software issues to post-secondary staff and students, including installation and configuration of Windows and Microsoft 365.
Customer Service Representative
Alcatel-Lucent Networks
Feb 2010 - Sep 2011 (1 year 7 months)
Registered and dispatched incoming service requests, monitored service level agreements, and managed emergency job allocations.
Technician/Network Administrator
Ottawa South High Speed
Sep 2009 - Jan 2010 (4 months)
Assisted in building a wireless LAN infrastructure, installed and configured Cisco equipment, and provided front-line technical support.
Technical Support Representative
Xerox Canada
Mar 2009 - Sep 2009 (6 months)
Provided front-line support for Xerox devices, troubleshooting issues and dispatching technicians as necessary.
Residential Provisioning Representative
Eastlink
Nov 2008 - Nov 2008 (0 months)
Worked with technicians to program the telephone system for new customers, configuring services and features.
Customer Support Representative
Teletech
Aug 2003 - Aug 2005 (2 years)
Provided frontline help desk support for cellular service, resolving customer issues and providing billing support.
Education
Degrees, certifications, and relevant coursework
NCNova Scotia Community College
Diploma, Electrical Engineering
Completed a diploma in Electrical Engineering Technician, gaining foundational knowledge in electrical systems, circuit design, and troubleshooting techniques.
Computer Training Institute
Diploma, Computer Networking
Achieved a diploma in Computer/Network Technician, focusing on computer systems, network installation, and technical support skills.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
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