Open to opportunities

Aarshdeep Bhullar

@aarshdeepbhullar

I resolve complex customer and technical issues across billing, account support, troubleshooting, and remote desktop environments.

Canada

Message

I've resolved complex technical issues at Concentrix, using software troubleshooting, installation, remote desktop support, and SQL reporting to improve support outcomes.

I investigate Tier 1 escalations, collaborate on bugs and customer feedback, and create troubleshooting guidance designed to reduce handling time and escalations. I also train team members on support protocols and issue-resolution practices.

At Sutherland and Maximus Canada/BC Public Service, I supported customer service, scholarship accounts, financial aid programs, policy implementation, and public-facing government services.

Previously, I supported Shaw and Rogers customers with billing, accounts, device and network configuration, retention, and upselling. I achieved monthly recurring revenue above 90% for two years while maintaining a strong focus on customer satisfaction.

Experience

Work history, roles, and key accomplishments

Tier 2 Technical Support Specialist

Concentrix

Apr 2025 - Aug 2026 (1 year 4 months)

Resolved complex technical issues and provided guidance on product features and software troubleshooting. Collaborated with cross-functional teams, reported bugs, and contributed to knowledge-base improvements.

Technical Support Troubleshooting Remote Desktop Support SQL Salesforce Zendesk Customer Support

Customer Service Representative

Sutherland

Mar 2024 - Mar 2025 (1 year)

Delivered exceptional customer service and resolved issues in high-pressure situations. Managed scholarship accounts and financial aid programs, supporting efficient distribution and oversight of funds.

Customer Service Account Management Financial administration Data Analysis Compliance Monitoring

Customer Service Representative

Maximus Canada

Dec 2023 - Mar 2024 (3 months)

Supported policy development and program administration within the BC Public Service. Worked with stakeholders to support effective delivery of public-facing government services.

Policy Implementation Stakeholder Engagement Program Administration

Customer Service Representative

HGS Canada

Jan 2022 - Jan 2024 (2 years)

Supported Shaw and Rogers customers through inbound and outbound calls, including billing inquiries and technical support. Achieved monthly recurring revenue above 90% for two years.

Customer Service Technical Support Troubleshooting Upselling Sales Billing Support