Open to opportunities

Hellen Okumu

@hellenokumu

Message

I’m a results-driven virtual assistant delivering organized admin support and responsive client service.

Kenya

Message

What I'm looking for

I’m looking for a role where I can support day-to-day operations remotely—managing calendars and emails, responding to clients quickly, coordinating tasks, and contributing to growth through organized administration and strong communication.

I’m a results-driven Virtual Assistant with experience in administrative support, customer service, sales, and human resources. I manage calendars and email, handle client communication, coordinate operations, and support business growth through organized, detail-focused virtual support.

In my freelance role, I manage emails, calendars, scheduling, meeting coordination, follow-ups, and assist with data entry, document preparation, and online research. I’ve also supported recruitment, onboarding, and employee relations at SMD Consulting, and built strong customer relationships as a Sales Representative and Customer Service Representative by resolving inquiries, processing orders, and improving satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelance

Jan 2024 - Present (2 years 6 months)

Managed client emails, calendars, and administrative tasks, and provided prompt customer support and inquiry responses. Handled scheduling, meeting coordination, follow-ups, and assisted with data entry, document preparation, and online research.

Administrative Support Customer Support Client Communication Calendar Management Email Management Scheduling Meeting Coordination Data Entry Online Research Virtual Assistant Documentation Preparation

Human Resource Assistant Manager

SMD Consulting Associate

Sep 2024 - Jan 2025 (4 months)

Supported recruitment, onboarding, and employee relations, maintaining HR records and assisting with performance management. Coordinated training programs and helped ensure policy compliance.

Recruitment support Onboarding Employee Relations Records Management Performance Management training coordination Policy Compliance Communication Skills

Sales Representative

The Great Mushroom Company

Aug 2023 - Aug 2024 (1 year)

Increased sales through effective customer engagement by recommending products based on customer needs. Managed transactions and maintained client relationships.

Sales Support Customer Engagement Recommendations Client Relationship Management Communication Skills

Customer Service Representative

Affordable Fashion LLC

May 2018 - Aug 2023 (5 years 3 months)

Handled customer inquiries, complaints, and order processing to improve customer satisfaction. Assisted with inventory management and daily operations.

Customer Service Complaint Handling Order Processing Client Communication Inventory Management Problem Solving