Damaris Wanjiru Muturi
@damariswanjirumuturi
Customer Service Virtual Assistant delivering fast, confidential support across inboxes and calendars.
KenyaWhat I'm looking for
I’m a Customer Service Virtual Assistant with 1+ years of experience supporting remote clients through high-volume inbox management, customer communication, and calendar coordination. I’ve resolved 93% of inquiries within 24 hours, improved response efficiency by 37%, and maintained error rates below 3% while handling confidential data.
I’m skilled in multi-client support and CRM management using HubSpot and Salesforce, plus scheduling and time zone coordination to keep deadlines on track. I also bring experience supporting customer-facing email communication through inbox performance monitoring, and I’m confident organizing end-to-end travel itineraries and producing research and reporting for clients.
Experience
Work history, roles, and key accomplishments
Customer Service Virtual Assistant
Freelance
Jan 2025 - Present (1 year 5 months)
Managed multi-client inboxes and customer communications, improving response efficiency by 37% and resolving 93% of inquiries within 24 hours. Coordinated cross-time-zone meetings and reminders, organized 25+ travel itineraries with zero booking conflicts, and maintained confidential-document accuracy with error rates below 3%.
Education
Degrees, certifications, and relevant coursework
Thogoto Vocational Training Centre
Food Processing Craft Certificate, Food Processing
2022 -
Completed a Food Processing Craft Certificate at Thogoto Vocational Training Centre starting in July 2022.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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