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Luz Marina Marquez

@luzmarinamarquez

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Experienced Customer Service Representative and Virtual Assistant.

Venezuela

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What I'm looking for

I am looking for a role that values excellent service and offers growth opportunities.

As a dedicated Customer Service Representative and Virtual Assistant, I have honed my skills in administrative support, patient scheduling, and customer engagement. My experience spans various roles where I have consistently provided excellent service, managed tasks efficiently, and adapted to fast-paced environments. I am passionate about ensuring customer satisfaction and optimizing operations.

Throughout my career, I have worked in diverse settings, including medical clinics and real estate, where I have developed strong organizational and communication skills. My proficiency in both English and Spanish allows me to connect with a wider range of clients, enhancing their experience. I am eager to leverage my expertise in a remote, hybrid, or in-person opportunity that allows me to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Physical Therapy Receptionist

Laredo Sports Medicine Clinic

Feb 2024 - Oct 2024 (8 months)

Managed patient appointments, calendars, and inquiries via phone, email, and in-person interactions. Greeted patients, verified insurance, processed payments, and maintained an organized reception area.

Calendar Management Insurance Verification Payment Processing Customer Service

Virtual Assistant

BodyRejuvenation

Mar 2023 - May 2023 (2 months)

Provided excellent customer service to patients and coordinated appointment scheduling. Collaborated with medical experts to optimize workplace efficiency and patient care.

Customer Service Scheduling

Office Assistant

Jomiluzki

Dec 2016 - May 2023 (6 years 5 months)

Transcribed various documents and took customer photographs for official documents. Utilized Photoshop for image editing tasks.

Photography Photoshop Image Editing Customer Service

Virtual Assistant

Physical Therapy Now

Jul 2022 - Jan 2023 (6 months)

Utilized various systems for data entry and assisted patients with appointment scheduling. Provided comprehensive customer support and tested computer programs for the company.

Data Entry Scheduling Customer Support CRM Systems

Real Estate Agent Assistant

TRS Corporation

Jul 2021 - Jul 2022 (1 year)

Communicated with clients to facilitate property sales and attended meetings with brokers to enhance company operations. Delivered high-quality customer service to clients.

Client Communication Meeting Coordination Customer Service Real Estate Support

Event Planner

Marriott Hotel

Oct 2019 - Jul 2021 (1 year 9 months)

Greeted guests upon arrival and communicated with them regarding their inquiries. Handled guest inquiries and managed event coordination.

Event Coordination Customer Service Inquiry Resolution Hospitality Management

Promoter

Filven

Oct 2017 - Oct 2019 (2 years)

Collaborated as part of a team to deliver excellent service during events. Provided clients with updates regarding events and thrived in a high-stress, fast-paced environment.

Teamwork Client Communication Fast Paced Environment Customer Service