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Andreina Bravo

@andreinabravo

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Customer Support Representative at Cariola Group, handling Spanish-speaking customer calls and retention.

Venezuela

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At Cariola Group, I handled inbound and outbound calls for commercial accounts, guiding Spanish-speaking customers on products and services. I responded to objections, supported retention strategies, and kept interaction logs and customer records updated in internal CRM systems.

As a freelance Community Manager & Content Creator for Ambrosia Venezuelan Food, Asiamer, and Venbisus, I designed campaign graphics and edited short-form videos using Canva and CapCut. I also moderated social channels, replied to prospective clients, and supported commercial strategy and daily promotional content.

Experience

Work history, roles, and key accomplishments

Customer Support & Remote Sales Representative

Cariola Group

Managed inbound and outbound calls for commercial accounts, providing product and service guidance to Spanish-speaking customers. Handled objections, led retention strategies, and maintained CRM records using VoIP tools.

CRM VoIP Customer Support Sales Retention Communication Skills

Freelance Community Manager & Content Creator

Brands & Local Businesses

Designed graphic assets and edited short-form videos using Canva and CapCut for advertising campaigns. Moderated social media channels, replied to direct messages, and boosted digital engagement.

Canva Capcut Social Media Management Content Creation Community Management

Outbound Telesales & Customer Service Representative

Remote Contact Center

Executed outbound telesales campaigns and handled customer inquiries for health and wellness products in the Hispanic market. Provided personalized consulting, closed sales, and developed customer loyalty.

Telesales Customer Service Sales Communication Skills Hispanic Market