Open to opportunities

Karin Karin Ramos

@karinkarinramos

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Customer service professional and Social Communications student enhancing brand engagement and efficiency.

Venezuela

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What I'm looking for

I’m looking for a fast-paced role where I can strengthen customer experiences, support brand messaging, and create measurable improvements. I want a team that values bilingual communication, problem-solving, and efficient day-to-day operations.

I’m a result-oriented Social Communications student and bilingual professional focused on improving brand engagement and operational efficiency in fast-paced environments. I bring strong interpersonal skills for high-stakes interactions, and I combine theoretical media knowledge with practical problem-solving.

In my customer service role at BonCafé, I managed high-volume daily interactions for 50+ clients, resolved 92% of complaints, and helped increase brand loyalty and repeat visits by 15%. I also optimized workflow to improve order processing speed by 20% through effective multitasking and coordination with kitchen staff.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

BonCafé

Jan 2024 - Feb 2026 (2 years 1 month)

Managed high-volume daily customer interactions for 50+ clients, improving brand loyalty and repeat visits by 15%. Resolved 92% of customer complaints promptly and optimized order processing speed by 20% through multitasking and coordination with kitchen staff.