Open to opportunities

helcy Bermudes

@helcybermudes

Message

Healthcare associate and licensed teacher supporting patient care through compliant records and follow-ups.

Philippines

Message

What I'm looking for

I’m looking for a role where I can support patient care through accurate, compliant documentation, follow-ups, and record management, while keeping service quality high in a structured healthcare or customer operations environment.

I’ve worked as a healthcare associate with Knack RCM Bacolod under an AdaptHealth-accredited healthcare organization, supporting patient-centered service delivery by coordinating communication across providers and internal departments.

I handled medical documentation, insurance verification, and patient records with HIPAA compliance, plus follow-ups and order tracking for durable medical equipment (DME) using systems like Brightree, AdaptHealth Central, Parachute, and GoScript.

Experience

Work history, roles, and key accomplishments

Healthcare Associate

Knack RCM Bacolod

Mar 2025 - Jul 2026 (1 year 4 months)

Delivered patient-centered support under an AdaptHealth-accredited organization, coordinating communication between healthcare providers and internal departments. Assisted with medical documentation, insurance verification, and patient records while maintaining HIPAA compliance.

Brightree AH Central GoScripts HIPAA compliance Data Entry Documentation Insurance Verification Electronic Health Records

Customer Service Representative

Transcom Iloilo

Jul 2023 - Jan 2024 (6 months)

Resolved high-volume customer inquiries and technical concerns for telecom accounts, meeting AHT and FCR targets. Troubleshot billing, connectivity, and account issues, improving CSAT through efficient resolutions.

CRM Systems Billing Troubleshooting Customer Satisfaction Account Management Data Entry