Danicia Perillo

Organized patient medical records chronologically for efficient review and case processing. Applied ICD-10 coding knowledge to support accurate documentation and ensured timely, precise documentation to support compliance, clinical decision-making, and case evaluations.

Reviewed over 160 coaching sessions monthly, maintaining variance under 5% and sharing insights that aligned KPIs across global teams. Collaborated with team leads and stakeholders to identify coaching patterns and reduce recurring issues.

Monitored agent activity and schedule adherence across multiple contact center queues using Verint and eWFM, applying real-time operational knowledge to achieve key KPIs. Produced and analyzed real-time reports and Tableau dashboards to identify trends and ensure performance targets were met.

Streamlined credentialing workflows for Travel Nurses and healthcare practitioners, achieving 100% accuracy within SLA thresholds. Verified credentials via Nursys®, SAM.gov, and PECOS, ensuring regulatory compliance and maintaining strict confidentiality of provider data.

Verified insurance coverage and patient eligibility, ensuring accurate intake data entry into EHR systems such as PointClickCare and HCHB. Coordinated with healthcare providers and patients to facilitate timely Start of Care, contributing to on-schedule onboarding and uninterrupted service delivery.

Transcribed over 100 physician reports weekly using Digiscribe and Tbred, supporting accurate clinical documentation and timely patient care. Maintained HIPAA-compliant transcription practices, helping reduce documentation errors and safeguard patient confidentiality.

Undertook studies in Medical Technology at Our Lady of Fatima University. The program provided foundational knowledge in medical sciences and laboratory procedures.