Lovi Santiago

Managed daily operational tasks to ensure efficient and compliant healthcare business processes. Assisted patients with medical supply needs and utilized Brightree, Nextiva, and payer insurance portals for order processing and verification.

Monitored and documented compliance activities to ensure alignment with federal healthcare laws and internal policies. Advised leadership on compliance matters and leveraged Brightree, VGM, Purecloud, and insurance portals to track PAP compliance data.

Conducted market research to identify and qualify potential B2B/B2C customers, building a robust sales pipeline. Initiated outbound campaigns to convert cold leads into business opportunities and managed prospect databases using Salesforce CRM.

Diagnosed and resolved complex customer concerns and billing inquiries for a major US telecommunications account. Identified upsell opportunities and handled specialized transactions including device activations and payment arrangements.

Bachelor of Secondary Education degree from Pampanga State Agricultural University.