Open to opportunities

Emma Tesorero

@emmatesorero

Message

I support healthcare patients, insurance verification, scheduling, and revenue cycle workflows.

Philippines

Message

What I'm looking for

I'm looking for a healthcare support role where I can manage patient communication, insurance verification, scheduling, documentation, and revenue cycle workflows while maintaining compliance, accuracy, and data integrity.

I've supported healthcare and dental accounts at DMEServe and Teleperformance, managing high-volume patient communication, insurance verification, eligibility checks, intake, scheduling, documentation follow-ups, billing, and payments.

I work accurately within HIPAA and PIPEDA requirements and use Jane App, Salesforce Health Cloud, NICE CXone, NexHealth, and MS Dynamics GP to support patient records, clinic workflows, and front-end revenue cycle processes. Earlier at Belo Medical Group, I managed inventory, logistics, purchasing, fixed assets, audit documentation, cash advances, and internal accounts receivable.

Experience

Work history, roles, and key accomplishments

Healthcare Customer Care Representative

DME Serve

Apr 2022 - Mar 2026 (3 years 11 months)

Managed high-volume patient communication across multiple channels, conducted insurance verification and eligibility checks, coordinated patient intake and onboarding, organized medical documentation, provided accurate service and coverage information, and escalated complex cases to appropriate teams.

Patient Communication Insurance Verification Patient Intake Onboarding Medical Documentation