Heigrujam Singh

Managed core customer service operations, focusing on enhancing the overall customer experience and working with founders and key account holders. Developed and implemented engagement strategies, customer retention programs, and directly handled customer inquiries to ensure high service standards.

Managed a large team of Team Leaders, Delivery agents, field officers, and customer service personnel, driving efficiency and optimal performance across all operational aspects. Proficiently fulfilled targets, ensured error-free reporting, and partnered with executives for effective distribution center management.

Monitored and supported advisor performance, planned and forecasted monthly targets, and recruited high-quality advisors. Handled a team of 30+ financial advisors, providing continuous training on products, processes, and selling techniques.

Spearheaded operations as the Imphal Jio Point Lead, overseeing sales and customer service executive teams across the entire Imphal Circle. Improved customer service experience by leading and motivating the team, developing loyalty programs, and managing a large team of managers and executives.

Handled international customer service and acquisition through voice, chat, and email processes, dealing with diverse customers across various time zones. Onboarded customers, provided accurate information, resolved issues, and ensured customer satisfaction while managing high-volume calls.

Actively sold insurance policies and financial solutions, generating a robust pipeline of prospects and meeting sales targets. Arranged comprehensive insurance coverage for commercial and private clients, building and maintaining strong client relationships.

Grade: 71%

Completed a Bachelor of Business Administration, focusing on core business principles and practices. Achieved a grade of 71% in the program.

Grade: 62%

Completed 12th Standard education, achieving a grade of 62%.

Grade: 61%

Completed 10th Standard education, achieving a grade of 61%.

Grade: A

Completed an online Executive Level program in General Management, achieving a Grade A. This program enhanced leadership and strategic business skills.