Open to opportunities

Aniruddha Aravkar

@aniruddhaaravkar

Message

Dynamic professional with over 10 years in customer service and operations.

India

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values customer-centric operations.

I am an initiative-oriented professional with over 10 years of experience in customer service, business operations, and branch coordination. My career has been marked by a commitment to excellence and a passion for helping organizations achieve their operational goals. I have successfully managed teams and projects, ensuring smooth operations and high levels of customer satisfaction.

Throughout my career, I have held various managerial roles, including Regional Coordinator for Policy Servicing at SBI Life Insurance, where I achieved Pan India No.1 rank in my department for FY 2022-23. My expertise spans across life insurance underwriting, retail branch banking, and business operations, allowing me to effectively handle complex tasks and deliver results under pressure.

I thrive in dynamic environments and am dedicated to fostering positive relationships with clients and stakeholders. My strong analytical skills and attention to detail have been instrumental in driving operational efficiency and enhancing customer experiences. I am now seeking progressive opportunities that will allow me to leverage my skills and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Regional Coordinator for Policy Servicing - MP & CG

Current

SBI Life Insurance Co Ltd

Feb 2019 - Present (6 years 4 months)

Monitored routine operational activities for policy servicing across MP & CG, assisting managers in meeting monthly targets. Coordinated with Head Office/CPC for smooth regional performance and handled underwriting of life insurance proposals for MP and CG, assessing approximately 50 proposals daily.

Policy Servicing Monitoring Underwriting

Business Operations Manager

PrimeOne Workforce Pvt Ltd

Jun 2018 - Dec 2018 (6 months)

Managed day-to-day operational functioning of the Head Office and project locations in CG, including supervising the Sanchar Kranti Yojna Project for smartphone distribution. Oversaw a team of 20, scrutinized monthly invoices, and handled corporate client escalations.

Business Operations Project Management Team Leadership

Deputy Manager - Branch Operations

HDFC Bank Ltd

May 2016 - Sep 2017 (1 year 4 months)

Served as a backup branch head, responsible for the overall daily functioning of the branch, including branch upkeep and team management. Scrutinized account opening forms, handled customer complaint escalations, and ensured compliance with audit norms.

Team Management Customer Service Compliance Revenue Targets

Associate Manager - Cash & Remittances

IndusInd Bank Ltd

Feb 2013 - Apr 2016 (3 years 2 months)

Handled retail and corporate trade transactions, including remittances, Forex Card issuance, and bill lodgments, ensuring timely processing. Coordinated with the treasury team for Call Money Deals and managed deceased claim settlements and office account reconciliation.

Remittances Reconciliations Customer Satisfaction

Asst Manager - Branch Operations

Axis Bank Ltd

Jun 2010 - Dec 2012 (2 years 6 months)

Served as Head Cashier at two branches, managing the entire cash flow and processing daily customer requests such as fund transfers and fixed deposits. Organized staff and customer meetings to strengthen client relationships and monitored branch accounts for audit compliance.

Cash Management Customer Service Account Reconciliation Cross Selling