Looking for a job

Heather Wolfe

@heatherwolfe

Message

I resolve customer issues with empathy, active listening, and dependable independent work.

United States

Message

What I'm looking for

I'm seeking a remote customer service position where I can use my strong work ethic, active listening, empathy, and independent work style to help customers resolve issues effectively and in a timely manner.

I've supported customers at Food Lion by resolving concerns, offering assistance, and helping reduce wait times while maintaining a positive focus on customer satisfaction.

At Tommy Lowery's Tree Service, I managed customer correspondence, scheduling, estimates, mail, spreadsheets, presentations, and confidential documentation. I work independently and bring careful organization to daily administrative needs.

My experience also includes delivering urgent cleaning support at Dewhit Facility Services and inspecting products, documenting test plans, and resolving production variances in manufacturing environments.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Food Lion

Mar 2020 - Aug 2020 (5 months)

Maintained customer satisfaction with forward-thinking strategies focused on customer needs and resolving concerns. Developed and actualized customer service initiatives to decrease wait times.

Customer Service Active Listening Problem Solving