At myBasePay, I lead global service delivery across EOR, AOR, and VOR service lines, partnering with Executive Leadership, Sales, Product, Finance, and Compliance. I grew a stateside and nearshore team from 8 to 12, reduced external recruiting costs by approximately 65% per headcount, and launched an LMS with 100% adoption that cut new-hire training time by 30%.
Previously at Terradin, I launched a contingent staffing division during the COVID-19 pandemic that generated $800,000 in new revenue within six months. I build scalable service models, governance frameworks, KPI and SLA standards, and client implementation processes that support growth, compliance, and retention.
