Alan Germain

Lead enterprise payments and digital strategy for state and local government, with full P&L oversight and ARR growth modeling, KPI/forecasting discipline, and margin optimization across acquiring and disbursement portfolios. Build and lead the cross-functional payments organization and direct the payments product/technology roadmap to drive national go-to-market and new-customer development.

Oversee client service delivery and operations, including technology delivery, call centers, compliance, data centers, and internal controls for multi-national partners. Drove operational efficiencies and security/audit adherence (ISO, PCI, SOC-1) while leading 180 technical resources and managing $200M of delivery activity, including reducing operating expenses by $1.6M and operating a $75M annua

Spearheaded client relationships for the $700M Card Services business unit, managing operations and driving change and problem management initiatives. Created a PMO to prioritize operational and technology programs, improved team cohesion through reorganizing with clear objectives, and led vendor relationship management through contractual negotiations.

Directed multi-location and multi-functional project teams for a $100M consumer lending business and technology transformation program, serving as a key IT-to-business liaison. Managed financial management activities including KPI/capital monitoring and acting as point of contact for the CIO and Chief Credit & Risk Officer.

Championed programs to achieve profitability targets and directed product programs worth $26M annually for the North American services team. Managed and mentored 100+ consulting and professional services leaders, and built standardized PMO policies, procedures, methodologies, metrics, and operational reporting across the enterprise.

Earned a Master of Business Administration (MBA) from Georgia State University in Atlanta, Georgia.

Earned a BSBA with a focus in finance/marketing from the University of North Carolina at Chapel Hill.